Emotional Intelligence for Managers - Melbourne
Emotional Intelligence for Managers - Melbourne
You know that feeling when you're trying to give feedback to someone and they just shut down? Or when a team meeting turns into a battlefield because emotions are running high? If you're nodding your head, you're definitely not alone. Managing people isn't just about spreadsheets and deadlines - it's about understanding what makes people tick, especially when the pressure's on.
Most managers get promoted because they're good at their job, not because they're naturally gifted at reading people or handling tricky emotional situations. But here's the thing - your ability to connect with your team, defuse tension, and create an environment where people actually want to work makes all the difference between being a manager people avoid and being one they respect.
This isn't about becoming a therapist or having to be everyone's best friend. It's about developing practical skills that help you navigate those everyday workplace moments that can either build trust or completely derail it. Think about the last time you had to deliver bad news, handle a conflict between team members, or motivate someone who was clearly having a rough day. How did that go? Did you feel like you handled it well, or did you walk away wishing you'd approached it differently?
What makes this training different is that we focus on real scenarios you'll actually face. We're talking about how to have those difficult conversations without making people defensive, how to pick up on early warning signs before small issues become big problems, and how to create the kind of team culture where people feel comfortable bringing up concerns before they explode.
You'll learn how to read the room better - those subtle cues that tell you when someone's struggling, when they're frustrated but not saying so, or when they're mentally checked out. We'll cover practical techniques for emotional intelligence that you can use immediately, like how to respond when someone gets defensive, how to deliver feedback that actually gets heard, and how to manage your own stress levels so you don't accidentally take it out on your team.
The best part? You don't need to completely change your personality or become someone you're not. This is about adding tools to your toolkit, not overhauling who you are as a person. We'll work with your natural style and help you become more effective within that.
What You'll Learn
How to recognise emotional triggers - both yours and your team's - before they cause problems
Practical ways to have difficult conversations that don't end with people storming off or shutting down
Techniques for giving feedback that people actually listen to instead of getting defensive
How to build rapport quickly with different personality types
Strategies for dealing with hostility and resistance without escalating the situation
Ways to motivate people that go beyond the usual "team building" activities that make everyone cringe
How to manage your own emotional responses when you're under pressure
Simple methods for creating psychological safety so people feel comfortable speaking up
The Bottom Line
Look, at the end of the day, people don't leave jobs - they leave managers. And the managers they leave are usually the ones who treat every interaction like a transaction instead of understanding that there's a human being on the other end. You'll walk away from this session with concrete tools you can use right away to build stronger relationships with your team, handle conflict more effectively, and create the kind of workplace where people actually want to show up and do good work. It's not about being perfect - it's about being intentional about how you connect with people and respond to the inevitable challenges that come with managing humans.